Privacy Policy
We are committed to protecting our customers’ personal information and hereby establish this Privacy Policy as follows.
Article 1: Introduction
We are committed to protecting the privacy and personal data of our users worldwide. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
Article 2: Scope
This policy applies to all personal data we collect through our products, websites, transactions, inquiries, and services globally.
Article 3: Data We Collect
We may collect the following personal information:
・Device info, IP address, cookies, browser/device data
・Name, company name, job title
・Phone number, email address, mailing address
・Payment details (credit card, bank account, etc.)
・Purchase and support history
Article 4: Purpose and Legal Basis of Use
Your data may be used for:
・Fraud prevention and security
・Provision of products and services
・Customer service and technical support
・Legal compliance and accounting
・Marketing communications (with your consent)
Article 5: Legal Grounds
We process personal data on the following legal bases:
・Legal obligations
・Your consent
・Performance of a contract
・Legitimate interests
Article 6: International Data Transfers
Your personal data may be transferred internationally, including to Japan. We ensure appropriate safeguards such as adequacy decisions or Standard Contractual Clauses (SCCs) when applicable.
Article 7: Disclosure to Third Parties
We do not disclose your data to third parties except in the following cases:
・To trusted service providers for business purposes (e.g. shipping or payment processing)
・With your explicit consent
・When required by law
Article 8: Your Rights
Depending on your location, you may have the following rights:
・Right to access your data
・Right to rectify or delete your data
・Right to restrict or object to processing
・Right to data portability
・Right to withdraw consent at any time
・Right to lodge a complaint with your local supervisory authority
Article 9: Cookies
We use cookies for performance, analytics, and user experience improvement. In some jurisdictions, we obtain your prior consent via a cookie banner.
Article 10: Children’s Privacy
We do not knowingly collect personal data from children under 13. If such data is found, it will be deleted promptly.
Article 11: Policy Updates
We may update this policy from time to time. Changes will be posted on our website without prior notice.
Article 12: Contact Information
If you have any privacy-related inquiries or wish to exercise your data protection rights, please contact us using the inquiry form on our website:
Nexplore Co., Ltd.
Submit an Inquiry
Attn: Personal Data Protection Officer